Services have become the key value driver for companies. Currently there is a lack of understanding of the science underlying the design and operation of service systems. New conceptual understanding and theoretical underpinnings are required to systematically describe the nature and behaviour of service systems. We believe that Actor Network Theory (ANT) can be used as a theoretical lens to st...

Service comprise of socio-technical (human and technological) factors which exchange various resources and competencies. Service networks are used to transfer resources and competencies, yet they remain an underexplored and ‘invisible’ infrastructure. Service networks become increasingly complex when technology is implemented to execute speciic service processes. This ultimately adds to the com...

Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void...

This article explores the elective affinities between Actor-Network Theory (ANT) and the sociology of critical capacities. It argues that these two research programmes can be understood as symmetrical twins. We show the extent to which the exchange between Bruno Latour and Luc Boltanski has influenced their respective theoretical developments. Three strong encounters between the twin research p...

Actor-Network Theory (ANT) emerged from science and technology studies, though it was inspired by grounded theory and semiotics. In the 1970s, Bruno Latour (a French anthropologist and social scientist) and Steve Woolgar (a British sociologist) undertook ethnographic field work at the Salk Institute in California. This research was inspired by grounded theory and Latour and Woolgar approached t...

Actor-Network Theory (ANT) has been used as a lens by a number of researchers to guide their inquiry (see, for example, Ezzamel, 1994; Robson, 1991; Lowe, 2004; Becker, Jagalla, and Skærbæk, 2013 ). The purpose of this paper is to provide an appraisal of the use of ANT in the accounting literature. We examine articles which consider how ANT is used as a framework in a management accounting chan...

This article proposes a sociologically informed theoretical and methodological framework to address the complexity of public health interventions (PHI). It first proposes three arguments in favour of using the Actor-Network Theory (ANT) for the framework. ANT: (1) deals with systems made of human and non-human entities and proposes a relational view of action; (2) provides an understanding of t...

The author begins with the research on annual rituals in current of structural semiotics, basis which it is possible to define a ritual as text culture. Then, proceeds demonstrate that Actor-Network Theory (ANT) can be natural continuation structural-functional rituals, because these two approaches meet four methodological areas: anthropology and ethnology, structuralism, semiotics (of text) et...

Based on initial pre-clinical data and results from focus group studies, proof of concept for an intelligent operational planning and support tool (IOPST) for nursing in acute healthcare contexts has been demonstrated. However, moving from a simulated context to a large scale clinical trial brings potential challenges associated with the many complexities and multiple people-technology interact...