Purpose: The aim of this study is to examine tourist expectations and perceptions hotel’s buffet restaurant assurance obtain an overall understanding after COVID-19 situation. Theoretical framework: concept SERVQUAL, particularly dimension, employed assurance. expects expand the literature in area service quality Design/methodology/approach: questionnaire survey collect data from 384 participan...

Patient satisfaction is an important indicator in improving the quality of hospital. RSIA Siti Hawa always tries to improve hospital order provide excellent service patients. One efforts made by knowing level patient satisfaction. The purpose this study was determine extent with Hospital so that it can assist management evaluating and services quality. This research conducted using Service Qual...

Research has shown that an adverse security event such as a security breach negatively affects stock price and market valuation of the company. Such events result in substantial loss of reputation and engenders negative corporate image in company’s stakeholders. Under such crises, literature has demonstrated that companies devise crisis response strategies to counter the negative effects of the...

PURPOSE In the light of public concern and of strong policy emphasis on quality and safety in the nursing care of patients in hospital settings, this paper aims to focus on the factors affecting the adoption of innovative quality assurance technologies. DESIGN/METHODOLOGY/APPROACH Two sets of complementary literature were mined for key themes. Next, new empirical insights were sought. Data ga...

The role of reference materials (RMs) in analytical quality assurance (QA) is outlined with special emphasis on trace element analysis of foodstuff. Crucial aspects for the development of such food RMs are illustrated by a recent example of trace elements in rice flour. Major influences on the uncertainty of certified values are discussed and possibilities to enhance the availability and fitnes...

This analysis documents the process and results of reliability determination of the PhotoMultiplier Tube (PMT) components of the JEM-EUSO telescope under the different radiation sources, UV radiation, Total Ionizing Doses (TIDs), and Single Event Transients. In terms of UV Ionization, the transmittance of the glass of the PMTs during the 5-year duration of the mission is greater than 99.98%, th...

abstraCt Despite the fact that over half of U.S. residents are now online, Internet users hesitate to enter into transactions with e-retailers in the absence of certain assurances. Recent IS research shows that institution based assurance structures, such as Web seals, are drivers of online trust. We extend the research in online trust to include the effect of third-party organization (TPO) cre...