Values have been noted as integral elements of an electronic business model (BM) while value creation has been considered as a central strategic task in e-business planning. It has also been suggested that performance measurement and strategic management should focus on the value creation process. In recent years, the balanced scorecard (BSC) has evolved to become a dominant strategic managemen...

Nghiên cứu nhằm vận dụng thẻ điểm cân bằng (Balanced Scored Card - BSC) tại Công ty Cổ phần Khu nghiệp Nam Tân Uyên (NTU) dựa trên bốn khía cạnh cốt lõi là Tài chính; Khách hàng; Quy trình nội bộ; Đào tạo và phát triển, với các trọng số yếu tố cấu thành. Phương pháp nghiên định tính thông qua phỏng vấn chuyên gia phương Delphi; kết hợp lượng việc khảo sát để đánh giá mức độ hài lòng của khách h...

introduction: balanced scorecard (bsc) is regarded as one of the successful tools in performance measurement. however, it neither absolutely nor comparatively provides the weight of each perspective and indicators related to each perspective. in this study, we applied a fuzzy analytical hierarchy process (fahp) to weight the perspectives and bsc indicators in hospital. methods: this applied, de...

The balanced scorecard (BSC) is a strategic planning and management system that has wide applications in manufacturing and service industries. The main goals of BSC are to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. In this study, performance measurement is d...