This study provides valuable support for successful decision making in network hierarchical structures. The balanced scorecard (BSC) is a measurement system that requires a balanced set of financial and nonfinancial measures. This study examined both qualitative and quantitative data for the proposed hybrid analytical method. Although numerous studies have been conducted in industry and academi...

Introduction: Know what customer need in healthcare service is one of important thing for hospital to win competition competitive era. Importance performance analysis a method which show us about two-dimension, importance and performance. IPA tool, it helps leaders managers see their situation management analyze strength weakness point make balance scorecard achieve strategic plan appropriately...

First developed by Kaplan and Norton [Kaplan R. S., & Norton D. P. (1992). The balance scorecard – measures that drive performance. Harvard Business Review, 70(1), 71–79], balanced scorecard (BSC) provides an integrated view of overall organizational performance and strategic objectives. BSC integrates financial measures with other key performance indicators to create a perspective that incorpo...

The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool with its concepts widely dispersed by international consultant groups such as GartnerGroup, Renaiss...

We combine the Analytic Network Process (ANP) and the Balanced Scorecard (BSC) to build a cohesive decision model for determining firm level IT outsourcing strategy. Although prior research has confirmed the existence of interactions among BSC indicators and the potential impact of those interactions on firm level performance, interactions have hitherto not been fully understood and implemented...

Spatial Data Infrastructures (SDIs) have been identified essential for environmental management and development activities around the world. Meanwhile, development of frameworks to monitor and evaluate SDIs is currently an important research area. This study proposes Balanced Scorecard (BSC) as a framework for evaluation and monitoring the implementation of SDIs. The concept and advantages of B...

Some indexes are necessary for performance evaluation of a management system. Balanced scorecard (BSC) is used in order to extraction of these indexes for evaluating the necessary performances in the evaluation process. Utilization of BSC causes to prevent in increasing information and data. Furthermore, all of the important indexes are considered in evaluation performance.Data envelopment anal...

In this age of the Information Economy, access to accurate and timely information is necessary to ensure business success. One method of displaying performance measurement information is on a Balanced Scorecard (BSC). The BSC provides a framework for translating strategy into measures that collectively capture the critical requirements for sustaining the organisation's success. The author has p...