This research was conducted on the revised Compliance Risk Management (CRM) of tax administration by Directorate General Taxes (DJP) in 2021 through SE39/PJ/2021. DGT issued guidelines for implementing CRM-based and business intelligence-based supervisory activities. The new policy should be evaluated to find out whether increases level compliance. qualitative case study interviews directly obt...

The CIDOC CRM provides an ontology for describing entities, properties and relationships appearing in cultural heritage (CH) documentation, history and archeology. CRM promotes shared understanding by providing an extensible semantic framework that any CH information can be mapped to. CRM data is usually represented in semantic web format (RDF) and comprises complex graphs of nodes and properti...

Customer Relationship Management is becoming increasing relevant in the corporate agendas and has been broadly studied by academic researchers. In the last few years and with the development of the digital economy, a new paradigm has emerged: virtual customer relationship management (virtual CRM). We have defined a conceptual framework to examine the relationship between the virtual CRM and e-b...

In recent years, companies have integrated their customer relationship management (CRM) and knowledge management (KM) efforts because they realize that KM plays a key role in CRM success. In this article we present the findings of a survey of customer-related KM initiatives’ status quo within organizations as the first step of a two-stage research approach. In a second step we build on the surv...

Despite the popularity and myths regarding CRM as it changes the way how a company interacts with customers and the employees perform their jobs throughout the organization, there are many potential areas of failure in a CRM and overcoming these bottlenecks and pitfalls has become a point of interest in contemporary business and IT research. The pitfalls of CRM can be classified as (1) technica...

OBJECTIVES Emergency department resuscitation requires the coordinated efforts of an interdisciplinary team. Aviation-based crisis resource management (CRM) training can improve safety and performance during complex events. We describe the development, piloting, and multilevel evaluation of "Crisis Resources for Emergency Workers" (CREW), a simulation-based CRM curriculum for emergency medicine...

The paper aims at assessing how can location based mobile support systems support salespersons ́CRM efforts when they are operating within a highly mobile work environment. The paper is structured as follows. In the first section the paper conceptualises key properties of location based mobile support systems. It then introduces the dual role of salespeople in CRM through a brief literature rev...

Tedious calculations and simulations are needed to obtain an efficient production scenario and/orproper field development strategy. Capacitance-resistance model (CRM) is proved to be a fastreservoir simulation tool using just the field-available data of production and injection rates. Thisapproach sets a time-constant and a weighting factor (or well-pair connectivity parameter...

As more and more enterprises face significant growth and profitability challenges, executives are turning to formulate appropriate customer centric strategies and focus on managing customer relationships to support such initiatives. Combining information technology with relationship marketing, customer relationship management (CRM) systems provide the infrastructure that facilitates long-term r...