the telecommunications industry plays an important role in providing ict services to a wide range of customers. in addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (telcos). therefore, this group of customers should not be ignored by any reason. this is where the telecom companies ...

The focus of presentation is technology management, especially activities for technology adoption and technology transfer. The framework for discussion is process management, which is closely related with quality management. Especially the recent concept of business process re-engineering (BPR) has introduced methods and tools, which are migrating from design and production environment towards ...

Against the background of the growing significance of Business Process Management (BPM) for Information Systems (IS) research and practice, especially the field of Business Process Modeling gains more and more importance. Business process models support communication about as well as the coordination of processes and have become a widely adopted tool in practice. As the understandability of bus...

Most organizations implement business process reengineering (BPR) for improving their performances. Increasingly, companies around the world are reengineering their core business processes to be more profitable and to improve customer satisfaction. While the merits and innovative aspects of BPR are open to debate, BPR provides opportunities for management science and operations research profess...