IntroductIon An enterprise resource planning (ERP) system is an integrated set of programs that provides support for core organizational activities, such as manufacturing and logistics, finance and accounting , sales and marketing, and human resources. An ERP system helps the different parts of an organization share data and knowledge, reduce costs, and improve management of business processes....

The aim of this paper is to establish critical success factors in 57 biomedical laboratories in academic hospitals and health research institutes in the Netherlands. Great differences could be demonstrated between the more-than-average and the lessthan-average performers, with regard to the effectiveness of personnel policy, the flexibility of administrative procedures and the establishing of n...

A stage hypothesis for information centers (ICs) is proposed and 26 critical success factors (CSFs) for IC managers are investigated. Based on 311 responses from IC managers, support is found for the proposed stages and information is provided about the importance of the CSFs. A principal components analysis is performed on the 26 CSFs which identifies five composite CSFs: (1) commitment to the...

As pre-packaged multi-module software solutions. Enterprise Resource Planning (ERP) systems do not necessarily satisfy by default the needs of the entities where they are deployed, and require customization and sometimes additional development in order to satisfy the end-users' requirements. Due to several reasons, many ERP implementation projects are geared towards failure, out-of-budget deplo...

Information and Communication Technology (ICT) is wide spread in private sector. Companies are using ICT to deliver better and quicker services to their customers. So, the customers who are also citizens have been spoiled by advanced eservices and support. They have developed increased expectations regarding eservices from the public sector too. Thus, the public sector has to deliver advanced e...

Actual developments and trends on Mobile Commerce are prompting more and more companies or startups in dislocating or positioning their business model in this attractive market. To be successful, it is necessary to know about the own strengths and weaknesses, about customers, competitors and critical success factors. The goal of this thesis is to provide a contribution about considering pertine...

Location-based services evolved with the advancement in mobile technology and wireless technology. Researchers have studied location-based services in terms of privacy, trust, and user acceptance. Statistics suggest the percentage of location-based services users is still relatively low. Therefore, the main objective of this study was to gain a comprehensive and holistic understanding of the cr...

This paper will focus on issues relating to the delivery of elearning, using the delivery of a technology based college course to students in the workplace. The issues addressed include on-line learner skills and support, the effective and appropriate use of multimedia, the use of simulation, ICT requirements and tutor skills and training. On-line learning's opportunities for more personalised ...

Many of today’s problems are in search of new, innovative solutions. However, the development of new and innovative solutions has been elusive to many, resulting in considerable effort and dollars and no solution or a mediocre solution late to the marketplace or customer. This paper describes the results of research conducted to identify the critical success factors employed by several successf...

Received: June 11, 2009 Revised: August 6, 2009 Accepted: September 14, 2009 The implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of critical success factors (CSFs) for management reference because the BI market has been driven mainly by the IT industry and vendors. This research seeks to br...