Internet technology is a major enabler for collaboration in customer-oriented processes; in this case a corporate CRM infrastructure for tourist destinations. Besides this crucial technological driver, the need for an increased customer-orientation in marketing activities through the utilization of knowledge about customers forces a change in marketing communications. This adaptation is require...

Web sites are important components of Internet strategy for organizations. This paper develops a theoretical model for understanding the effect of Web site design elements on customer loyalty to a Web site. We show the relevance of the business domain of a Web site to gain a contextual understanding of relative importance of Web site design elements. We use a hierarchical linear modeling approa...

Reliability evaluation of active distribution networks (ADNs) considering customer satisfaction is studied in this paper. Operation optimization model of ADNs is established, which aims to maximize the operation benefit of ADNs using demand response. However, according to optimization decisions, customers may have to change their electricity consumption habit, which affects customer satisfactio...

Advanced Resources Planning hits the bottom of what we know as aggregate planning. This approach differs from other approaches in the way that it explicitly recognizes the stochastic nature of manufacturing systems. Therefore it is an ideal high level tuning and planning tool which can be used in various planning environments like MRP, ERP, JIT, Load Oriented Planning, Theory of Constraints, Fi...

In this paper, the hybrid production planning & control method Double Speed Single Production Line (DSSPL) is presented, modeled and its performances evaluated and compared to classical Production Planning and Control methods (PPC). DSSPL combines JIT/kanban and Material Requirement Planning for the production of different classes of products (Aand B-items based on a market or customer oriented...

today, the real customer oriented must be the prevailing aspect of organizational culture and its requisite would be the real transition in the culture of organizations and the basic attention to customer as the most eminent value and the most important organizational commitment. therefore, the current research has been occomplished in order to explain all relative dimensions and elements of th...

Purpose – This research aims to analyze the potential of revenue management in the German car industry. The concept offers the chance for original equipment manufacturers (OEMs) to be more customer-oriented to reduce costs and increase earnings. To implement revenue management, criteria are required to segment the customers. The car configuration changes and the delivery time look suitable in t...

Electronic government is attested to have the potential to shape public administrations to be more customer oriented. In order to be customer oriented, municipalities need knowledge about customer needs. Which municipalities explore customer needs and what do they change is investigated using data of a nationwide survey about e-government in Switzerland. Results show big differences in explorin...

Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...