Environmental practice in knowledge management capability (EKMC) is a complex uncertainty concept that is difficult to determine based on a firm’s real situation because measuring EKMC requires a set of qualitative and quantitative measurements. A framework is proposed and uses a novel hybrid multicriteria decision-making (MCDM)model to address the dependence relationships of criteria with the ...

An increasing number of Taiwanese universities are improving operational performance through innovation and total quality management (TQM). In addition, the National Quality Award (NQA), which is based on TQM, is now used to evaluate quality performance in various industries in Taiwan. Thus, several models for performance measurement have been proposed in recent years. However, these models do ...

0950-7051/$ see front matter Crown Copyright 2 http://dx.doi.org/10.1016/j.knosys.2012.06.017 ⇑ Corresponding author at: Institute of Managem Chiao Tung University, 1001 University Road, Hsinch E-mail addresses: [email protected] (W edu.tw, [email protected] (G.-H. Tzeng). Many consumers today buy products and services from e-stores. Because e-store managers are responsible for allo...

This paper aims to use a priority framework based on Decision making trial and evaluation laboratory (DEMATEL) to help organizations build awareness of the critical influential factors affecting successful implementation of KM. To identify critical influential factors, the authors studied and reviewed relevant literature from numerous fields of study associated with the essential issues of ...

This study aims towards identifying and modelling the significant factors which act as enablers for branded content to be used strategically by marketers a marketing tool in COVID-19 era. A qualitative approach was adopted this study, associated with were identified from literature review primary survey. The then verified experts area of branding digital marketing. Total interpretive structural...

In today’s changing environment two properties are required to service namely good relation with customers and service quality. Nowadays no organization can get great achievement unless it can attract sufficient customers providing better service quality is important for service firms. This paper proposes a novel combined approach utilizing group decision making process to evaluate and rank cri...

purpose-the research aims at evaluating the standardization/adaptation of international marketing strategy in iran multinational companies (mncs) based a model in which the impact of external environmental variables on the marketing mix internal variables (i.e. product, promotion, price and place) is considered, while in the previous researches no attempt was done to examine the interdependency...

organizational performance is a complex issue given that performance is a multifaceted phenomenon whose components may have distinct managerial priorities and may even be mutually inconsistent. recently, the balanced scorecard approach (bsc), as an effective multi-criteria evaluation concept received much attention in organizational performance measurement. although the bsc conceptual framework...

Key to success of an organization is selection of qualified human resource as the quality of software product totally depends on its development team. Earlier, eligible candidates were interviewed and most qualified were selected. It would be beneficial to have computing models which could take various candidate competencies into consideration and show the most qualified person with high degree...

Any selection decision of supply chain coordination schemes (SCCS) is essentially affected by the environment where the schemes are to be implemented, the necessary conditions required for their implementation, the risk associated with the implementation, and the impact on the performance of the supply chain. Because of the multi-dimensional characteristics; the selection of appropriate SCCS in...