Electronic services provided by governmental organizations, here referred to as public eservices, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand ...

The digital world has entered governments and public sector institutions. In that context, public e-services have been gaining increasing importance in recent years. However, will everything end up being digital in the future? This article investigates the preferences of citizens and business users to adopt different public services electronically and via further offline channels. Data of 500 c...

Many surveys and studies to date have pointed out that there is a considerable gap between expressed interest from potential users and the actual use of e-government information and services. However, the factors influencing that gap have not yet been fully explained and understood. This paper therefore investigates the real driving forces concerning the ‘demand’ side of egovernment and the tak...

In order to balance between citizen and agency aspects’ importance and visibility in public e-service development, the question how to involve different stakeholders is often raised. However, identifying and analyzing several internal as well as external stakeholders in relation to e-government development raises some ethical questions: Who should participate and who should not? For what reason...

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This article assesses the role and likely impact of marketing on the adoption of e-government initiatives. Although the role of tactical marketing in increasing awareness and enhancing adoption has been recognised, strategies required for realising the benefits of marketing e-government services have not been forthcoming. Given that citizens’ usage behaviour of e-government services remains sub...

The paper first analyses the characteristics of governance in the information age, illustrates the advantages of E-government services; Second, deals with the implications and key elements for good E-governance; finally points out the urgent tasks for good E-governance in China, emphasizing governmental responsibility on primary education, human resource cultivation, sustainable social and econ...

Trust has been acknowledged to be an important determinant of e-commerce acceptance. Therefore, understanding the nature and importance of trust is momentous in promoting e-government adoption. This paper reviews the trust discussion in business-to-consumer (B2C) e-commerce and government-to-individuals (G2IS) e-government. The aim of the paper is to identify potential differences as well as co...

The concept of local e-Government has become a key factor for delivering services in an efficient, cost effective, transparent and convenient way, in circumstances where a) citizens do not have enough time available to communicate with local authorities in order to perform their responsibilities and needs, and b) information and communication technologies significantly facilitate administrative...

Because most organizations depend on computer systems that electronically store important data to perform crucial business functions, the integrity of these information systems is paramount. Securing company systems, however, is not always an easy task. More sophisticated systems often provide widespread access to computer resources and increased user knowledge, which may lead to added difficul...