The government has a big responsibility for the best and quality services in all public service sectors to community. However, during COVID-19, imposed strict health protocols that affected of service. This condition requires Tangerang Regency Government innovate digital-based or information communication technology. theory innovation research uses developed by Rogers, Everett M his book Diffus...

Gamification has shown to be a valuable approach that enhances participants’ engagement. In education, enhanced student engagement has proven to increase their learning effectiveness. In business, gamification permits employee innovations and helps organizations achieve various business objectives. However, the application of gamification in public services is rather limited. While public servi...

Service-oriented architecture (SOA) is rapidly becoming the dominant paradigm for next generation information systems. It has been recognized, however, that the full benefits of SOA would not be realized unless its capabilities are exploited at the business level. In the business arena, innovations in e-business have led to the identification and classification of business models and analysis o...

in today’s very competitive world gaining competitive advantage is bound to arranging products and services of companies and businesses in accordance with customers’ needs. for this purpose, gaining reputation in e-service can be quite helpful. thus the goal of the present research is studying the effect of e-banking service quality on bank reputation. so a coherent collection of structures wer...

Purpose – The purpose of this paper is to present research findings on the relation between internal/external sources of innovation and ICT as a supporter/enabler of FM organizations as well as on the strategic orientation towards open innovation of FM organizations. Design/methodology/approach – This study uses a qualitative research approach. The data collection includes qualitative semi-stru...

Most previous research comparing innovation activity in the manufacturing and service sectors has taken insufficient account of the variation in the intensity and nature of innovation activity within those sectors. We address this question using a simple sectoral split and applying it to manufacturing and the business services sector. The results indicate that in some respects there is greater ...