Achieving the organizational objectives needs employees’ behavior and their collaboration with management. Strategic behavior-driven is depend on different factors. The aim of this article is to determine the impact of factors on strategic behavior-driven. A conceptual model was developed and tested on a survey in Social Insurance Company of Tehran which employees’ participated. Data collected ...

Psychological Capital (PsyCap) construct is a core concept of positive psychology consisting of the positive psychological resources of self-efficacy, hope, optimism, and resilience. Previous studies confirmed link of PsyCap with employee attitude, behavior, workplace outcomes and job performance. In today's competitive environment, it is a challenging task for all organizations to enhance the ...

The purpose of this study is to determine the effect leadership style and employee competence on performance through organizational citizenship behavior. research included in descriptive quantitative research. population was government employees Sorong city, West Papua with a total sample 30 employees. taken using simple random sampling technique. data analysis technique used Partial Least Squa...

The popular press is often fraught with highprofile illustrations of leader unethical conduct within corporations. Leader unethical conduct is undesirable for many reasons, but in terms of managing subordinates, it is particularly problematic because leaders directly influence the ethics of their followers. Yet, we know relatively little about why leaders fail to apply ethical leadership practi...

A ring-model of vicious cycles in customer-employee-interaction is proposed: service employees perceive complaints as a threat to their self-esteem resulting in defense responses such as an increased need for cognitive closure, a devaluation of the customer and their information and degrading service behavior. Confronted with such degrading service behavior, customers react defensively as well,...