Attitude, personality, and customer knowledge antecedents were compared in their predictive ability of 3 service-oriented forms of employee organizational citizenship behaviors (OCBs): loyalty, service delivery, and participation. For the 1st study, 236 customer-contact employees provided data concerning their OCBs and the attitude, personality, and knowledge antecedents. The 2nd investigation ...

Innovation efforts aim to attain important competitiveness by improving performance criteria. It has led very strong ties between innovation and performance, which is also accepted the recent business understanding. The purpose of current study, designed in compliance with this understanding, examine effect strategies on enterprises using high technology. consist 6 dimensions: proactive strateg...

The voice of the employee is change-oriented communication and aims to improve situation. This study determine effect ethical leadership on behavior with affective as mediation. population in this were employees Bank Mandiri Financial Institution, which one leading financial institutions Indonesia. Data was collected using a purposive sample 250 respondents, Smart PLS used test proposed model. ...

BACKGROUND In service oriented industries, such as the health care sector, leadership styles have been suggested to influence employee satisfaction as well as outcomes in terms of service delivery. However, how this influence comes into effect has not been widely explored. Absenteeism may be a factor in this association; however, no studies are available on this subject in the mental health car...

The study aims to examine the correlations among leadership styles, employee job satisfaction, positive moods, and organizational commitment in public sector Vietnam. A quantitative approach was implemented using partial least square structural equation modelling (PLS-SEM). questionnaire distributed 457 respondents working agencies seven southern provinces of findings concluded that three style...

Web-based self-service has emerged as an important strategy for providing preand post-sales customer support. Yet, there is a dearth of theoretical or empirical research concerning the organisational, customer-oriented, knowledge-based, and employee-oriented factors that enable web-based self-service systems (WSS) to be successful in a competitive global marketplace. In this paper, we describe ...

Profightstore.com was established in Zagreb, the capital city of Croatia (a country in South-East European region) in 2003. The company was established by the owner who is familiar with combat sports and who understands combat sports culture very well. At the time when the company was established the owner was a sole employee. In 2007 however the company employed two part-time journalists and t...

The reorganization of the supply chain in the aerospace industry has led to a new situation for small and medium-sized enterprises (SME). In order to react to the changed requirements, one possible solution is the project-oriented and temporary cooperation of SME by building a Virtual Company. This again presents the employees with new challenges regarding the work requirements. Within the rese...

We analyze the incidence of public-employee health benefits. Because these benefits are negotiated through the political process, relevant labor market institutions deviate significantly from the competitive, private-sector benchmark. Empirically, we find that roughly 15 percent of the cost of recent benefit growth was passed onto school district employees through reductions in wages and salari...