BACKGROUND AND AIM Ability to communicate correctly has been one of the life's basic social skills and its significance in human life is to some extent that some of the experts attribute the human growth foundation owners of the leading personal injuries and progress to human relationship. Purpose of this study was to evaluate the interpersonal communication skills among the health care centers...

emotional intelligence (ei) refers how well an individual’s handle herself or himself and others instead of their technical skills to solve the problem. creativity makes the individual to think deeply and manage their emotions while applying new knowledge in their organization. a positive attitude toward training and working environment can develop the employee’s emotional intelligence and crea...

Behind most KM initiatives is the desire to make knowledge possessed by some employees of a firm more widely available to other employees of the firm. Such a diffusion of knowledge can lead to the spread of useful skills and concepts for repeated application throughout the firm and can increases the likelihood of innovation. The assimilation of knowledge requires its application and if complex ...

In this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People’s Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skil...

ICT skills are fundamental for the further enhancement and development of productivity and knowledgeintensive products and services. The long-term-demand for professionals with ICT skills still exceeds the supply, particularly in user industries such as the travel industry. This paper presents the results of a study aimed at analysing the impact of ICT certification for people working in cultur...

How does a firm’s human capital impact financial performance? By directly observing the employment and education trajectories of a significant proportion of U.S. public company employees from 1990 to the present, we explore the relationship between performance and two aspects of human capital: turnover and skills. First, we find that firms with higher employee turnover experience significantly ...

We summarize the results of a survey of software practitioners in which we asked about the relevance of their education. We analyze the data and highlight potential changes to computer science or software engineering curricula, based on mismatches between the extent to which the topic is taught and its importance in the careers of the participants. We also present some advice to companies regar...

Employees with access to e-learning courses targeting computer skills were tracked during a year-long study. Employees’ perceptions of peer and supervisor support, job characteristics (such as workload and autonomy), and motivation to learn were used to predict total time spent using e-learning. Results suggest the importance of motivation to learn and workload in determining aggregate time spe...

The article explores emergence and survival of human resource management strategies and organisational types in a knowledge-based job market. The analysis considers a dynamic environment in which skill requirements change rapidly. We built an agent-based model to simulate a market where firms post job offers to fill vacancies and decide how to select and reward employees; employees, bearing ski...

The investigation of whether or not the development of technology has become the enemy of employment is a boundless topic. There is no denying that technology plays an indispensable role in today’s society. However, the changing status of employment shows that with the development of technologies, the requirements of employees are not longer merely based on the basic skills and traditional know...