background: the quality of care from the perspective of people with type 2 diabetes using a new model (cqmh) including three dimensions of quality in health care (technical, service and customer quality) was assessed. methods: a cross-sectional survey with a sample of 577 people with type 2 diabetes was conducted. measures were self-reported adherence to national guidelines for technical qualit...

Background and objectives: Services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. However, there is a major gap in the relevant literature in Malaysia in this particular field. Thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the Mala...

background : schools have an important role in developing the countries. physical, health and safety factors are essential for normal growth of students' body, spirit and learning. by using environmental health protocols, it is easier to achieve these aims. methods : the aim of this research is to study the environmental health conditions in the primary schools of ghorve, west of iran. this obs...

Background and Objectives: Outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. Despite, the concept is relatively new in Iran, calling for studies investigating different aspects of the issue and its potential benefits. Thus, this study was conducted to explore the impact of outsourcing mana...

Promoting quality health services to large population segments is a key ingredient to human and economic development. At its core, healthcare policymaking involves complex trade-offs between promoting equitable and affordable access to a basic set of health services, creating incentives for efficiencies in the healthcare system and managing constraints in government budgets. International trade...

This report explores international experience of staff involvement processes to improve employee engagement, service quality and resource use in health care services. It discusses the relationships between staff involvement, employee engagement and organisational performance, drawing on published literature yielded by brief online and journal searches of articles in English. It also draws on Pu...

OBJECTIVES Performance indicators are a popular mechanism for measuring the quality of healthcare to facilitate both quality improvement and systems management. Few studies make comparative assessments of different countries' performance indicator frameworks. This study identifies and compares frameworks and performance indicators used in selected Organisation for Economic Co-operation and Deve...

OBJECTIVE compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model. METHOD this is a qualitative research that was conducted through a descriptive case study. RESULTS through critical analysis of the institutions studied it was possible to make a comparison be...