background this study aimed to examine strategic collaborative quality management (scqm) impact on employee job satisfaction.   methods the study presents a case study over six years following the implementation of the scqm programme in a public hospital. a validated questionnaire was used to measure employees’ job satisfaction. the impact of the intervention was measured by comparing the pre-i...

medical toxicology is somehow a neglected field of medicine. support for this discipline is necessary as there are many competing interests within a nation's public health priorities (1). in the previous issue of the asia pacific journal of medical toxicology, the essentials of the empowerment of medical toxicology in the asia pacific region have been discussed (2). perhaps, there is now an urg...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

The purpose of this study is to investigate the integration of quality assurance and strategic management in higher education. The study presents the concept of the quality map, which is a graphical representation of the quality assurance system. The quality map explicitly takes into account the environment, strategic planning and the internal processes of the organisation. The quality map help...

This paper discusses the needs for future education in quality assurance, assessment and improvement, particularly in relation to managed care. The pressures for increased education about quality are derived from different components of the health care system; e.g., regulatory and governmental agencies, purchasers of care, and competitors of health institutions. The content of future educatio...