The hospitality industry is one that has been driven by customer loyalty. Many customers pick their hotel of choice and will stay with that same hotel because of the experiences, service, and even the price. Customers have recently been rewarded through hotel, credit card, and airline points that help drive and maintain this loyalty. Utilizing data to their advantage, the hotel industry has bee...

Chen Yang (Writer) (Last Name) (First Name) (Initial) (Title) Recent Trends of Hospitality and Tourism Research Literature on China: A Content Analysis Hospitality & Tourism Dr. Charles J. Metelka March, 2001 53 (Graduate Major) (Research Advisor) (Month/Year) (No of pages) American Psychological Association (APA) Publication Manual (Name of Style Manual Used in this Study) As tourism planning,...

Introduction Admission in the I.C.U. is a major but very challenging time to create hospitality. During those first few minutes, caregivers are absorbed by admission procedures and emergency treatments whereas patients experience a high level of anxiety and fear of death is often involved. I.C.U. patients have a high risk of developping PTSD and admission in I.C. U. can be a schock, but however...

The focus on qualitative research has unfortunately been mainly confined to methods of data collection, neglecting a more significant aspect, namely data analysis. Hospitality and tourism research is no exception to this observation. This is considered to be one of the main reasons why there has been a lower output of qualitative research in hospitality and tourism. In order to elevate the stat...

Purpose of this paper This paper examines customers’ participation in the production of commercial hospitality. Drawing on a study of queer consumers (i.e., lesbian, gay, bisexual and transgender (LGBT) individuals), the paper considers the ways in which frequently circulated understandings, or myths, shaped consumers’ actions. The case study is used to highlight previously under examined dimen...

The historical television series Downton Abbey, based on a fictional member of the British peerage and his family, has become a phenomenon in the United States. Cunard is one of the oldest and most famous passenger transportation companies in the world. Among the ships in its corporate lineage are Lusitania, Titanic and Queen Mary. This article explores theoretical parallels between the show an...