Qualitative interview data secured from 14 HR managers representing large hotels located in Australia’s Gold Coast has been collected to examine: (1) what is the extent and nature of change in hotel HR performance measurement systems, and (2) what are the primary challenges confronted by hotel HR managers when attempting to implement effective HR performance measurement? Perennial HR problems s...

This study aimed to examine the relationship between macroeconomic and nonmacroeconomic variables and hotel stock returns using hotel companies listed on the Taiwan Stock Exchange. The regression analysis indicated that among the macroeconomic variables (i.e., money supply, the growth rate of industrial production, expected inflation, the change of unemployment rate, and the yield spread), only...

(2014). Predicting hotel demand using destination marketing organizations' web traffic data. Introduction Forecasting future hotel guest arrivals and occupancy rates is a key aspect of hotel revenue management (Weatherford and Kimes 2003). Accurate forecasting is crucial to enable hoteliers to appropriately allocate hotel resources and fix pricing strategies (Weatherford and Kimes 2003). Tradit...

At Kyoto Junior College of Foreign Languages on the premises of Kyoto University of Foreign Studies, Hospitality English, a new first-year English as a Foreign Language course was introduced in April 2008. Hospitality English, a one semester, one-and-half-hour per week course was designed to develop specific English spoken language skills to help students gain employment in the hotel industry i...

The rapid emergence of user-generated content (UGC) inspires knowledge sharing among Internet users. A good example is the well-known travel site TripAdvisor.com, which enables users to share their experiences and express their opinions on attractions, accommodations, restaurants, etc. The UGC about travel provide precious information to the users as well as staff in travel industry. In particu...

BACKGROUND The aim of the present study was to provide a broad picture of the morbidity among employees in the Danish hotel and restaurant industry. METHODS Cohorts of all 20-59-year-old employees in the Danish hotel and restaurant industry in the years 1981, 1986, 1991 and 1994 were formed to calculate age-standardized hospitalization ratios (SHR) and time trends (1981-1997) for many differe...

Relationships are the primary assets of an enterprise, thus many industries today seem to be migrating from transactional mindset to relational mindset in their dealings with customers. Due to highly competitive nature of hotel industry, ability to develop and maintain long-term relationships with customers has become strategic issue. This study is focused on the assessment of the effect of int...