This paper investigates how the quality of certain attributes of e-commerce systems ― such as information quality, system quality, and service quality ― can be leveraged to enhance business benefits as indicated by customer commitment and customer retention. This study argues that relationship quality, a concept encapsulating the ideas of both trust and satisfaction, is crucial for transferring...

In this paper, a novel framework is introduced for analyzing information quality within information processes of complex organizational networks on the basis of qualitative data. Networking and virtualization are trends that call for new ways of looking into information quality. Also public organizations, cooperatives and non-governmental organizations are forming networks, or entering into net...

Information quality has become a decisive factor in organizations since it is the basis of strategic decisions. Many researching lines over the last decade have looked at specific data and information quality issues from different standpoints. Taking care about data and information quality goes beyond the definition of data quality dimensions, and today, there is still a lack of an integrative ...

The field of information quality (IQ) has experienced significant advances during its relatively brief history. Today, researchers and practitioners alike have moved beyond establishing information quality as an important field to resolving IQ problems—problems ranging from IQ definition, measurement, analysis, and improvement to tools, methods, and processes. However, theoretically-grounded me...

0963-8687/$ see front matter 2010 Elsevier B.V doi:10.1016/j.jsis.2010.05.001 * Corresponding author. Tel.: +971 6 5152306. E-mail addresses: [email protected] (N. Gorla), ton Increased organizational dependence on information systems drivesmanagement attention towards improving information systems’ quality. A recent survey shows that ‘‘Improve IT quality” is one of the top concerns facing IT exec...

Recent developments in information technology (IT) have resulted in the collection of a vast amount of customer-specific data. As IT advances, the quality of such information improves. We analyze a unifying spatial price discrimination model that encompasses the two most studied paradigms of two-group and perfect discrimination as special cases. Firms use the available information to classify t...

What is the information content of firm ratings? We disentangle the relative contribution to firms’ ratings of sovereign risks and individual firms’ performance indicators, reportedly employed by rating agencies. We reach three conclusions. First, sovereign risks’ contribution is disproportionately greater in developing countries vis-à-vis developed countries. Second, even controlling for the “...

The information in rural areas of Shijiazhuang survey results showed that there were greater differences between urban and rural areas in the information equipment ownership and consumption of information, the way of farmers understanding information was rather narrow and concentrated. The information gap existed between urban and rural areas. This paper raised the model of cultivating the info...