Quality Function Deployment (QFD) is a popular planning method often used to transform customer demands/requirements into the technical characteristics of a new or improved product or service. In order to better capture (and represent) the multifarious relationships between customer requirements and technical characteristics, and the relative weights among customer requirements, in this study a...

The paper proposes a fuzzy logic-based group decision making (GDM) approach, which can be used for quality function deployment (QFD) in the development of product improvement strategies. Decision makers can state their preferences in various ways, including incomplete preferences which are difficult to evaluate in a coherent way. We extend the QFD methodology by using a GDM approach which consi...

A sound decisionmethodology for evaluating and selecting e-learning products should considermultiple and conflicting criteria and the interactions among them. In this paper, a decision framework which employs quality function deployment (QFD), fuzzy linear regression and optimization is presented for elearning product selection. First, a methodology for determining the target values for e-learn...

Process capability indices (PCIs) can be used as an effective tool for measuring product quality and process performance. In classic quality control there are some limitations which prevent a deep and flexible analysis because of the crisp definition of PCA‟s parameters. Fuzzy set theory can be used to add more flexibility to process capability analyses. In this study, the fuzzy X ba and MRx ba...

Quality function deployment (QFD) is a well-known customer-driven approach for new or improved product/service design and development to maximize customer satisfaction. A typical QFD analysis process involves a series of group decision-making (GDM) processes, such as determination of the importance of customer requirements (CRs), the relationship between CRs and engineering characteristics (ECs...

Customers often have various requirements and preferences on a product. A product market can be partitioned into several market segments, each of which contains a number of customers with homogeneous preferences. In this paper, a methodology which mainly involves a market survey, fuzzy clustering, quality function deployment (QFD) and fuzzy optimization, is proposed to achieve the optimal targe...

As an effective customer-driven approach, the quality function deployment (QFD) takes numbers of customer requirements (CRs) into account in the process of the initial product design and the competitive analysis. It is a traditional multi-attribute decision making problem, and the trade-off strategy among CRs which is interpreted as decision parameters, is crucial for resulting the overall cust...

Quality function deployment (QFD) is one of the very effective customer-driven quality system tools typically applied to fulfill customer needs or requirements (CRs). It is a crucial step in QFD to derive the prioritization of design requirements (DRs) from CRs for a product. However, effective prioritization of DRs is seriously challenged due to two types of uncertainties: human subjective per...

The new systems of doing business in manufacturing have evolved in recent decades Lean production. Lean production can be traced to the 1960s in Japan, when Toyota Motors started innovating changes in mass production to deal with its domestic automotive market. The term “Lean production” was coined around 1989 with the popularity of the book, the machine that can change the world written by res...

Quality function deployment is a well-known customer-oriented design procedure for translating the voice of customers into a final production. This is a way that higher customer satisfaction is achieved while the other goals of company may also be met. This method, at the first stage, attempts to determine the best fulfillment levels of design requirements which are emanated by customer needs. ...