EXECUTIVE SUMMARY: Understanding customer satisfaction is critical to the successful operation of both privately and publicly managed recreation venues. A popular tool for assessing recreation visitor satisfaction is ImportancePerformance Analysis (IPA). IPA provides resource managers, government officials, and private businesses with easy-to-understand and -use information about visitor prefer...

Information systems (IS) outsourcing is a major decision for health care organizations. Analysis of outsourcing costs and benefits have to be made for the departmental or function-specific application of each system. Limited empirical studies have examined healthcare information managers preferences for IS outsourcing. In this paper we report findings from a national survey of more than 16,000 ...

Excerpt] We know that hospitality customers usually make purchases by simultaneously evaluating several criteria. A typical buying decision might take into account service quality, delivery speed, price, and any special buying incentives, for instance. It is imperative that businesses take into account customer preferences and choices when making decisions regarding product and service attribut...

Rational design based on aesthetic principles from the 1930s dominates contemporary architecture and property development, contributing to a homogenous urban landscape. The aim of this paper is examine how professionals involved in city centre development value different architectural styles. Based sample 109 respondents, measuring preferences managers, study indicates that managers view classi...

This article describes the development and implementation of a brief values assessment protocol to be used by case managers working in community-based long-term care (LTC) for the elderly and presents data on the values and preferences of 790 LTC clients at two locations. The importance that clients placed on selected issues related to their care (e.g., privacy, daily routines, activities, invo...

The set of groupware tools used during a distributed development process is usually chosen by taking into account predetermined business politics, managers’ personal preferences, or people in charge of the project. However, perhaps the chosen groupware tools are not the most appropriate for all the group members and it is possible that some of them would not be completely comfortable with them....

Public and private sector decision making is studied with an experiment. The study compares decision making in a tax-supported general purpose governmental agency with that done by a business firm selling to a market, using a simulation to capture differences in the preferences and practices of mid-level managers working in the two sectors. The simulation calls for participating managers to ass...

Denise Rousseau of the Tepper School of Business at Carnegie Mellon University defines evidence-based management as “a paradigm for making decisions that integrates the best available research evidence with decisionmaker expertise and client/customer preferences to guide practice toward more desirable results.”1 Incorporating research evidence in decision making helps managers avoid such well k...

The set of groupware tools used during a distributed development process is usually chosen by taking into account predetermined business politics, managers’ personal preferences, or people in charge of the project. However, perhaps the chosen groupware tools are not the most appropriate for all the group members and it is possible that some of them would not be completely comfortable with them....