JACOBA M. LILIUS*, MONICA C. WORLINE, SALLY MAITLIS, JASON KANOV, JANE E. DUTTON AND PETER FROST School of Policy Studies, Queen’s University, Kingston, Ontario, Canada Goizueta Business School, Emory University, Atlanta, Georgia, U.S.A. Sauder School of Business, University of British Columbia, Vancouver, BC, Canada College of Business and Economics, Western Washington University, Bellingham, ...
