Citizen engagement is thought to be the key to the success of e-government and its development. Egovernment can only achieve true transformation through citizen engagement (Jones, Hackney, and Irani, 2007). Research indicates that citizens who use the Internet to contact government express higher levels of satisfaction with their contact experience (Cohen, 2006). A satisfactory contact experien...

prior research has indicated that employee turnover is detrimental to both individuals and organisations. because a turnover intention in the workplace is detrimental, several factors have been suggested to better understand the reasons why employees may decide to leave their organisations. some of the organizational-related factors that have been considered by previous research include perceiv...

The growth of business-to-business e-commerce has highlighted the role of computer and communications technologies as well as inter-organizational trust in developing and maintaining business-to-business relationships. Despite the acknowledged importance of trust, only a limited amount of research exists and that examines the role of trust in these relationships. By investigating inter-organiza...

in the recent decade, given the importance of customer in online environment, creating loyalty has been proposed as an essential challenge for electronic stores. the present study focuses on the role of trust in order to facilitate the process of making e-customers loyal. to this end, a model was proposed that especially focuses on individual factors ( perceived usefulness, perceived ease of us...