INTRODUCTION In the emergency departments (ED), a heterogeneous mix of patients is seen. The aim of this study was to establish a limited number of categories of complaints and symptoms covering the majority of admissions in a Danish ED and to quantify the volume of cases in each category. MATERIAL AND METHODS This was a cross-sectional study of all acute patients admitted to a Danish ED in 2...

background:patient concerns represent opportunities for improvement in orthopaedic care. thisstudy’s objectiveis to identify the nature and prevalence of unsolicited patient complaints regarding orthopaedic care ata tertiary referral hospital. the primary null hypothesis that there are no demographic factors associatedwith complaint types was tested. secondarily we determined if the overall com...

Imagine your practice with fewer complaining patients. Imagine your patients more focused on their goals than their grievances. Patients begin with complaints, but complaints are just the raw material of goals. Embedded within every complaint is at least one goal. Our patients often need help seeing things that way. Goalification is the term I use to describe the process by which we transform c...