In the rapid technological innovation and changes era, the key to the survival company is the continuous improvement of its process. In this paper, we introduce Software Process Improvement (SPI) and Quality Function Deployment (QFD); and for combining also the staged model and the continuous model in CMMI, the Software Process Improvement framework with CMMI has two parts: 1) Software Process ...

Six Sigma is a popular management strategy for the shop floor. Can it be applied to software? Software development is knowledge acquisition – it is different from industrial engineering. This paper explains the mathematical foundations for statistical thinking when lack of data samples prevents the use of proper statistics. The approach is based on Deming’s process chains and Akao’s Quality Fun...

There are many pressures on universities these days to reduce costs without reducing the quality of education. The author has used Quality Function Deployment (QFD) to design a new course in Total Quality Management (TQM) that has increased the student to teacher ratio in the course, grown from one section to three, and continuously sends student teams into various departments in the University...

Article history: Received 14 October 2013 Received in revised form 19 March 2014 Accepted 25 April 2014 Available online 16 May 2014 R&D planning for emerging technologies that reflect customers' future needs has a crucial role in national economies. In this paper, we propose a hierarchical quality function deployment (QFD) framework that enables one to set R&D priorities and then develop corre...

This article presents an integrated approach to optimize cost while respecting the customer perception of a product using a modified Quality Function Deployment (QFD) method. This QFD method helps a design team to determine the effect of various design strategies for customer satisfaction. The new QFD method uses a two-phased approach for finding an optimum design strategy. During the first pha...

A structured method is called quality function deployment (QFD) that translates the voice of the customer into both of the product and service development. The architecture of QFD is composed of a set of matrices that is often referred to as the house of quality (HOQ). HOQ is regarded as a part of the QFD process. The matrices of HOQ include the importance of customer requirements and the relat...

Traditional QFD planning method compromises contradictions between engineering characteristics to achieve higher customer satisfaction. However, this compromise trade-off can not eliminate the contradictions existing among the engineering characteristics which limited the overall customer satisfaction. QFD (Quality function deployment) integrated with TRIZ (the Russian acronym of the Theory of ...

Quality Function Deployment (QFD) technique has been developed in the context of Total Quality Management, and it has been experimented in the software engineering domain. This paper illustrated how key constructs from QFD contributed to an development of a second version of a Quality Factor (QF) for a qualitative software evaluation, considering three distinctive but connected areas of interes...

Quality function deployment (QFD) is a planning and problem-solving methodology used to translate customer requirements (CRs) into engineering characteristics (ECs) in the course of new product development (NPD). Estimating the correlation measures among ECs is a crucial step in the product planning house of quality (PPHOQ) construction process because these measures seriously affect the planni...

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...