Traditionally measurements of service quality have followed the expectation-disconfirmation approach. Further, previous studies shown that negative disconfirmation is more influential than positive disconfirmation. In this research, we hypothesized information systems(IS) scales based on dimensionality (ED) and desire-disconfirmation (DD) Using SERVQUAL+ instrument data collected from 321 IS us...

web information usability is a new issue, which has attracted many specialists in these days. it has been of great importance regarding the increasing growth of web sites requiring quality monitoring. web quality measurement has intrinsic difficulties and complexities, pushing specialists to devise automatic ways to measure its different aspects, among them usability and accessibility. this stu...