background: the iranian healthcare system is primarily an insurance based system. this structure has an important influence on the efficiency and equity of the provision of healthcare in iran. this paper reviews the history of the iranian healthcare system and the impact of the iranian health insurance system on healthcare performance based on the results of interviews with key opinion leaders ...

introduction: methodologically correct assessment of patient satisfaction (ps) plays a crucial role for quality-improvement purposes. evaluation of iranian literature on emergency department’s ps resulted in an emerging need for developing a new instrument with satisfactory psychometric properties. the present study, aimed to develop and initially validate a scale to measure ps in emergency dep...

background health literacy presents an enormous challenge in the delivery of effective healthcare and quality outcomes. we evaluated the impact of low health literacy (lhl) on healthcare utilization and healthcare expenditure.   methods database analysis used medical expenditure panel survey (meps) from 2005-2008 which provides nationally representative estimates of healthcare utilization and e...

Background and Objectives: Outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. Despite, the concept is relatively new in Iran, calling for studies investigating different aspects of the issue and its potential benefits. Thus, this study was conducted to explore the impact of outsourcing mana...

Background and objectives: Services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. However, there is a major gap in the relevant literature in Malaysia in this particular field. Thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the Mala...

background and objectives: there is a growing tendency in iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. the european foundation of quality management (efqm) model is a widely used framework for continuous quality management within healthcare facilities. the purpose of this article is to extend the view of current status of qua...