نتایج جستجو برای: recovery rate

تعداد نتایج: 1133380  

Journal: :The Journal of Physiology 1923

Journal: :Journal of Clinical Otolaryngology Head and Neck Surgery 2010

Journal: :Journal of the American College of Cardiology 2003

Journal: :European Financial and Accounting Journal 2009

Journal: :مدیریت بازرگانی 0
منصور صمدی بهمن حاجی پور حسین فارسی زاده

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

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