The slack-based measure (SBM) DEA model is a non-radial used to calculate the relative efficiency, input, and output targets of different decision-making units (DMUs) based on their best peers or efficient frontier. conventional SBM crisp inputs outputs. But, it can be observed in real-life problems that sometimes available data linguistic forms such as “few”, “many”, “small”, missing data. tec...

Benchmarking is the major reason for widespread use of DEA models efficiency analysis. Determining closest targets DMUs, play a key role in benchmarking their best performance. In fact, these help develop certain performance enhancement plans that need fewer attempts made by DMUs. Therefore, this study proposes novel method based on network to determine most appropriate target every stage addit...

Abstract In the framework of data envelopment analysis (DEA), Tone (Eur J Oper Res 130(3):498–509, 2001) introduced slacks-based measure (SBM) efficiency, which is a nonradial model that incorporates all slacks evaluated decision-making units (DMUs) into their efficiency scores, unlike classical radial models. Next, 143(1):32–41, 2002) developed SBM super-efficiency in order to differentiate an...

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

In one of the first stand-alone studies covering the whole of the Indonesian banking industry, and utilising a unique dataset provided by the Indonesian central bank, this paper analyses the levels of intermediation-based efficiency obtaining during the period 2003-2007. Using a new approach (i.e., semi-oriented radial measure Data Envelopment Analysis, or ‘SORM DEA’) to handling negative numbe...

In the prior literature onmeasuring the efficiency of two-stage processes, there are both radial and non-radial methods of efficiency measurement. In some cases, non-radial methods which allow all inputs, intermediate measures and outputs to change non-proportionally are more appropriate than radial methods, but they do not ensure stage efficiency or allow for the efficiency decomposition of tw...

the efficiency measurement is a subject of great interest. the majority of studies on dea models have been carried out using radial or non-radial approaches regarding the application of dea for the efficiency measurement. this paper, based on the directional distance function, proposes a new generalized hybrid measure of efficiency under generalized returns to scale with the existence of both r...

Jing-Jin-Ji as one of the most serious water shortage areas in China, improving green efficiency resources is only way to solve contradiction between supply and demand realize harmonious development economy, society ecology. Based on Super-SBM model geographical detector model, this paper measures from 2008 2018, analyzes spatial temporal differentiation. The result shows that:The fluctuates an...