when the most trusted models evaluate level of trust about service entities at present, the credibility of the service attributes whether the two sides trading result is credible is rather ambiguous, which makes the evaluation model lack of persuasion, and not very good depict the complexity and uncertainty of trust relationship between the two sides. In view of the above questions, learning tr...

Enhancements in technology always follow Consumer requirements. Consumer requires best of service with least possible mismatch and on time. Numerous applications available today are based on Web Services and Cloud Computing. Recently, there exist many Web Services with similar functional characteristics. Choosing “a-right” Service from group of similar Web Service is a complicated task for Serv...

Accurate estimation of quality of online services is both an important and difficult problem, since a service has many interdependent quality attributes influenced by several contextual factors. It is even more challenging as quality ratings come from sources with unknown reliability, each source may rate a service on different quality aspects. Although several solutions have been proposed, the...

Service Oriented Architecture facilitates automatic execution and composition of web services in distributed environment. This service composition in the heterogeneous environment may suffer from various kinds of service failures. These failures interrupt the execution of composite web services and lead towards complete system failure. The dynamic recovery decisions of the failed services are d...

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

This paper presents two new mechanisms, global attributes and preference filters, that improve the efficiency and extendability of the Service Location Protocol (SLP). Global attributes describe common service properties, which can be used to perform queries across different service types, and can be standardized for service management. Preference filters facilitate processing of search results...

In this paper, we detail the implementation of a self-organized GMPLS network using the DRAGON software suite to introduce service awareness in a GMPLS network. DRAGON daemon has been extended to support anycast routing to allow forwarding user (service) requests to the most suitable servers based on their advertised service attributes. Furthermore, OSPF daemon has been also extended to allow f...

The integration of four design attributes (componentcost, quality, function, and technology) streamlines product design by providing a multilateral view to designers that leads to cost savings in the supply chain. Since the existing information infrastructure, based on server-side components for these design attributes, does not provide interoperable Web interfaces or semantic service descripti...

This study aimed to investigate the influence of the service encounter expectations of senior customers during wellness tours on customer satisfaction. The organizational attributes of hotels, organizational characteristics and employee characteristics, were adopted as mediating variables. A total of 346 valid questionnaires were retrieved from 50 year-old and above seniors in Taiwan. The resul...

This paper applies fuzzy set theory to evaluate the service quality of online auction. Service quality is a composition of various criteria. Among them many intangible attributes are difficult to measure. This characteristic introduces the obstacles for respondent in replying to the survey. So as to overcome this problem, we invite fuzzy set theory into the measurement of performance. By using ...