We develop an enabling tool referred to as Service Change Analyzer for analyzing change impact in service-based business processes. The presented tool in this demo is an implementation of our proposed approach for change management which includes a service-oriented business process model, a taxonomy of changes and change impact patterns associated with services and business processes, and algor...

This article aims to explain how transformational change can be achieved through service design process and methods, especially through service prototyping, and how the learning process enables change. Results are based on case study research conducted in a service prototyping laboratory, SINCO (Service Innovation Corner), during a MediPro (Practices, Processes and Products for Medicine and Hea...