Untersuchungen der Kostenstruktur in mittelgroßen Unternehmen und Großunternehmen haben ergeben: die Unternehmerische Sekundärprozesse wie Finanz-, Rechnungs-, Personalund Rechtswesen sowie die Informationsund Kommunikations-Services produzieren bis zu 45 Prozent der Aufwände in einem Unternehmen. Hieraus resultiert die Notwendigkeit für viele Unternehmen, zumindest in den Geschäftsbereichen, d...

We propose that the design and implementation of effective Social Learning Analytics (SLA) present significant challenges and opportunities for both research and enterprise, in three important respects. The first is that the learning landscape is extraordinarily turbulent at present, in no small part due to technological drivers. Online social learning is emerging as a significant phenomenon fo...

For decades now, questions about the role of corrective feedback in second language acquisition (SLA) have been hotly debated, spawning a great deal of theoretical and empirical research. Although the facilitative role of corrective feedback in SLA has received some empirical support, the claims regarding its impact on SLA have yet to be fully or decisively substantiated. In order to move this ...

As cloud adoption grows, the importance of preparing for forensic investigations in cloud environments also grows. A recent survey of digital forensic professionals identified that missing terms and conditions regarding forensic activities in service level agreements between cloud providers and cloud consumers is a significant challenge for cloud forensics. This paper addresses the challenge by...

Service firms have become highly competitive in terms of providing the delivery. The delivery quality in terms of delivery commitments. Delivery commitments impact the customer in deciding for the service. Computing the delivery commitments in stochastic service systems is a real challenge. Delivery commitment forms a key parameter in formulating the service level agreements in B2B markets. In ...

This paper intends to analyze the potential of smart cities from a linguistic perspective, with particular attention towards aspects such as second language acquisition (SLA), social inclusion and innovation, but also positive influences on sectors such as tourism and commerce. After an introduction of the theoretical foundations, the possible developing scenarios will be taken into considerati...

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The optimal contract design for cloud computing service with resource guarantee under the consideration of resource redundancy and network externality is studied in this research. A model in which a service provider determines joint pricing and resource allocation decisions is constructed by proposing two types of contracts with different service-level agreements (SLAs). The SLA of each contrac...

A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least important. In this paper we investigate whether this is rational behavior on the part of the call center and what the implications are for customers. In particular, we show that under contracts on the percentile of delay, whic...

Despite claims in the trade literature that a number of recommended practices have been proved to lead to IT outsourcing success, few of these practices have been subject to disconfirmatory research. Even fewer have been tested statistically to determine whether they generalize to wider populations, or to determine the magnitude of their effect. In this paper, several recommended outsourcing pr...