Purpose: The paper analyzes the distribution chain of antiretroviral drugs HIV/AIDS Program, through application Soft Systems Methodology- SSM, from perspective professionals who work in pharmacy university public hospital high complexity responsible for logistic coordination HIV / AIDS Program at state level.Design/methodology/approach: To obtain a systemic view functioning and factors that le...

Complex information systems require a methodology for their development in a structured manner. Many different methodologies exist, each sui table for a particular type of application. In this report we develop a taxonomy covering 14 different classification features for methodologies targeted at the workflow area. Features identified include concerns, method structure, data gathering means, pe...

Non-profit organizations provide a large number of services of public interest, and play an important role in Australian society and economy. These organizations can very often improve or expand services to the public through the implementation of appropriate information systems and technologies. Such implementation requires undertaking a strategic information systems planning (SISP) process, a...

Soft systems methodology (SSM) is a well-known Problem Structuring Methods that has proven effective when tackling problematic situations. To model different perceptions of situation, SSM encourage stakeholders to propose possible transformation likely improve the situation. The more transformations compiled richer process become; but in practice, managing higher number presents challenge. Valu...

The research gap between institutions or universities and industry is still happening today. That arises because there has not been a maximum collaboration academic industry. This study aimed to develop triple helix digital platform model in the product innovation ecosystem. Soft Systems Methodology (SSM) was chosen conduct proposed scientific contributions knowledge management model, especiall...

In the current market there is a proliferation of knowledge management software solutions. The aim of this paper is to discuss issues concerned in selecting such a system to support knowledge workers. Soft Systems Methodology (SSM) and SISTeM (Cycle 1) were used as problem solving approaches within an action research framework to analyse KMS issues, human computer interaction, and developing cr...

Decomposition is a way to reduce complexity. After all a problem split up into manageable parts will be easier to understand than a complex whole problem. It is however a tricky, sometimes even impossible task to reconstitute these parts back to the whole. Within Soft Systems Methodology (SSM) we are advised to think in ‘wholes’. Within the (broader) systems approach the idea of ‘wholes’ relate...

The concern of this paper is the creation of an information system for primary health care. The problem environment is characterised by its location health centres and agrarian surgeries serving small to medium size communities, which make up insular societies on the Aegean islands in Greece. The approach adopted was based on soft systems methodology (SSM) with the aim of obtaining operational ...

This paper explores what educational technologists in one South African Institution consider innovation to be. Ten educational technologists in various faculties across the university were interviewed and asked to define and answer questions about innovation. Their answers were coded and the results of the overlaps in coding have been assimilated into a definition. Soft systems methodology (SSM...

Checkland’s Soft Systems Methodology (SSM) can be used to support strategic planning for business improvement. This involves the development of system models to identify the activities that an organisation must perform to meet its goals. Jacobson’s Use-case modelling in the Unified Modelling Language (UML) is a requirements engineering technique that similarly leads to the identification of sys...