Research has shown that information technology outsourcing risk and performance are a real concern in client-supplier relationships and for many organizations that have outsourced part or all of their information services, a key issue is that of the maturity level they achieved in their relationship with their suppliers. This paper proposes an adaptation of the Capability Maturity Model, widely...

Early estimation of the size of a software product is extremely important. In this paper we analyze two software packages developed by a CMM level 3 software firm. We study if any property of analysis objects can be used to infer the size of the final code in an object-oriented environment. In both cases we find the number of methods well correlated with software size, in the sense that the cor...

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This paper describes the use the Information Orientation (IO) Maturity Model as the basis of a MBA course-based project. The IO model explicitly draws the relationship between business performance and several information and technology management concepts. More importantly, the IO Model is accompanied by a specific method of gathering and analyzing data, and includes general recommendations on ...

the present article discusses and presents a new and comprehensive approachaimed at measuring the maturity and quality of software processes. this method has beendesigned on the basis of the software capability maturity model (sw-cmm) and themulti-level fuzzy inference model and is used as a measurement and analysis tool. among themost important characteristics of this method one can mention si...

The constantly rising fraction of industrial services reveals the structural economic change that is changing the manufacturing industry landscape. Manufacturing firms have more and more problems to find the appropriate information technology (IT) solution for planning and execution as they are confronted with the strategic challenge of reducing operating costs while at the same time meeting ev...

As information technologies evolve and demands of enterprises on larger data and integrated info services keep growing, the market of cloud services (CS) attracts many more players nowadays. However, the quality of the services may vary due to different service capabilities and a service often requires integration with other services, CS providers need a standard way in implementing and improvi...

Background: Maturity models for IT service such as CMMI-SVC and MR-MPS-SV requires identification of critical business process and definition of relevant metrics to support decision making, but there is no clear direction or strict suggestion about which should be those processes and metrics. Aims: We aim to identify adequate metrics to be used by organizations deploying IT service maturity mod...

Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties...