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This paper introduces the Capital Area Treatment Rating (CATR) being developed by the occupational and physical therapists of the Capital Area Intermediate Unit in Harrisburg, Pennsylvania. This rating assists therapists in identifying children in special education who require occupational or physical therapy treatment. The CATR consists of two measurement categories - functional levels and cli...

This discussion paper is drawn from a qualitative research project comparing the effect of special and ordinary schools on the lives of children, young people and their families. Special schools are recommended by health professionals who seldom know how ineffective these schools are. We question the beneficence and justice of health professionals' advice on education for children with disabili...

This paper presents the results of an exploratory empirical field test of the K-C Model of customer contact (Kellogg, 1991; Kellogg & Chase, 1995) in a hospital setting. Seventy service workers in seven departments of a regional hospital were surveyed regarding the elements of the K-C Model based on their perceptions of a "typical" service encounter with a customer/patient. Service worker SCORE...