This study investigates how organizational culture influences the implementation of different practices incorporated in the recent Six Sigma approach as well as those associated with traditional total quality management (TQM). We employed the competing values framework to capture the underlying value orientations of organizational culture. Using survey data collected from 226 US manufacturing p...

Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the selected papers published between 1995 and 2009. An appropriate database was chosen and 15 peer-reviewe...

This research was conducted at the Department of Population and Civil Registration. The objectives this study are: (1) To determine effect Total Quality Management (TQM) on Employee Performance, (2) Work Discipline (3) work discipline employee performance. Performance. sample used in amounted to 35 respondents. type is associative which relationship between one or more variables how variable af...

In Australia, the traditional Quality Assurance approach used in the hospital setting has played an important role in nursing practice. During the past decade, nurses have begun making a paradigm shift from Quality Assurance to Total Quality Management but scant attention has been paid to quality management practices in nursing in the higher education sector. This paper reports on a quantitativ...

This study aims to examine the multi-dimensional relationship of total quality management (TQM) and knowledge management (KM) in both service and manufacturing firms in Malaysia. Six key practices of TQM originated from the Malcolm Baldrige National Quality Award (MBNQA) were chosen; whereas the KM elements were made up of knowledge acquisition, distribution and application. Data were gathered ...

We analyze changes over time in the types of consulting firms offering total quality management services. When TQM was a booming management fashion, consultants tended to be generalists with weak links to the technical foundations of the practice; after the fashion went bust, TQM consulting was increasingly populated by specialists with quality control expertise. These results suggest that fash...