Recent advances in communication technology are changing the way that traditional banking is done. Technology has added a new dimension to the competitive pressures that are already reshaping the banking industry. The resulting changes will have a great impact firstly on the reconfiguration of a bank branches network according to the dictates of the market, secondly on the design of new product...

Customers usually change their purchase interests in the short product life cycle of the e-commerce environment. Therefore, recent transaction patterns should have a greater effect on the customer preferences. From the seller’s point of view, an e-commerce recommender system should focus on the profit of recommendation. This study proposes a new sequential pattern mining algorithm that incorpor...

The customers ’preference is derived from reflection on a product or special commercial brand, and factors such as positive appraisal of a brand performance and holding advantages and being unique, establishes the preference. This study aimed to develop a model of female customers' preferences in selecting banks and to train senior managers and banking staff. It had an applied objective, adopte...

Due to violent and ferocious competition and global changes of new trends, directions and new ways of doing business, financial institutions grapple with new challenges and opportunities in today business. The advancement in technology, information and communication has forced banks and financial institutions into hard competition.  In this new technology era, people as the customers are t...

The advent of the digital economy has brought about radical changes in traditional business channels and operations in several industries. This paper reviews opportunities and challenges that the digital economy has opened in the telecommunication industry in general, and more specifically for mobile telecom operators. It explores the key strategies and technological factors that are guiding th...

It is well known that the software process impacts the quality of the resulting product. There are also anecdotal claims that agile processes result in higher level of quality than traditional methodologies. However, still solid evidence of this is missing. This work reports in an empirical analysis of the correlation between software process and software quality with specific reference to agil...

Power systems normally operate at their stable operating conditions where the power supply and demand are balanced. In emergency situations, the operators proceed to cut a suitable amount of loads to rebalance the supply-demand and hopefully stabilize the system. This traditional emergency control scheme results in interrupted service with severely economic damages to customers. In order to pro...

Company-based open innovation communities (OICs) on the internet in which customers can submit and collaborate on innovation ideas, are an effective means for integrating customers in open innovation processes. Managing these communities needs a flexible management instrument that can cope with the dynamics of OIC. Traditional approaches from R&D are merely applicable as most applied success me...

Managers today are under tremendous pressure to uncover factors driving customers’ attitudes and behavior that can serve a source of competitive advantage. Unfortunately, traditional methods of generating customer insights suffer from well-known limitations, and have remained largely unchanged since their introduction decades ago. As a result, there is growing interest in brain-based approaches...

We consider the problem of mining high-utility plans from historical plan databases that can be used to transform customers from one class to other, more desirable classes. Traditional data mining algorithms are focused on finding frequent sequences. But high frequency may not imply low costs and high benefits. Traditional Markov Decision Process (MDP) algorithms are designed to address this is...