In user experience evaluation (UXE), it is generally accepted that the order in which users perform tasks when using a product often random rather than fixed. UXE based on these so-called randomly ordered challenging. Although several articles have been published UXE, none proposed technique to evaluate significance of tasks. this study, we propose new approach predict final satisfaction UX rel...

Background. In recent decades, information technology has become a vital component of various aspects of our lives. The use of information technology in different domains has made the analysis of the level of its acceptance/rejection a significant factor in organizations. Objectives. The aim of this study was to illustrate the application of the extended technology acceptance model in sports o...

The assessment of website quality is considered as a problem of measuring user satisfaction, in order to analyse user perceptions and preferences. The presented pilot user satisfaction survey concerns the major cellular phone service providers in Greece. The analysis is based on a multicriteria preference disaggregation approach for satisfaction benchmarking analysis and consists of the followi...

Despite the importance of matching different viewpoints on IS service quality in organizations, there is still little understanding about how perceptual congruence between IS professionals and users affects user satisfaction. Drawing on cognitive dissonance theory and perceptual congruence research, our study examines 169 matched-pair survey responses using polynomial regression and response su...

Over the past 5 years there has been an increased interest in assessing users' satisfaction with health care services in England. Measuring and interpreting user satisfaction with reproductive and sexual health services can be complex, and efforts have met with varying degrees of success. This paper will summarise the methods that have been used to assess user satisfaction over the past 10 year...

This paper investigates the relationship between training satisfaction and the perceptions of ease of use, effectiveness and efficiency in the implementation of an ERP system at a higher education institution. The relationships between training and user satisfaction are also explored. Our research hypothesis is that training level prior to implementation, current training level, understanding o...

ACADEMIC LIBRARIES ARE FACING TWO MAJOR TIIREATS: a global digital environment and increasing competition. They must improve the quality of their services in order to survive. The article explores the relationshiip between service quality and user satisfaction and examines how user survevs have been employed in a number of previously published data sets. A model which demonstr-ates how satisfac...

This paper is in response to William S. Cooper: "On Selecting a Measure of Retrieval Effectiveness."* Whereas Cooper considers (subjective) satisfaction of a user as the utility of an individual search (and then computes system utility as the average search utility), this paper argues that improvement in the task performance of the user is a much more appropriate measure of utility. From this i...

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