The study is about the implementation of airport service quality perception and its relation to Word Mouth (WOM). main purpose develop an understanding developed by Airport Council International. Furthermore, it investigates relationship between WOM analyzes whether passengers discuss other passengers; share experience social media; recommend others or not. These raise questions could affect (W...

Word-of-mouth is a persuasive but error-prone and unreliable mode of communicating personally relevant event information in a university environment. In this paper we present a design, early prototype, and the results of preliminary usability tests for Augmented Word-of-mouth Exchange (AWE), a portable system that models and enhances word-of-mouth communications. AWE simulates word-of-mouth exc...

We investigate the relative effects of intrinsic and extrinsic motivators on online consumer word of mouth. Specifically, we examine how the influence of product satisfaction – an intrinsic motivator – compares to three extrinsic motivators, i.e., product life cycle stage, product attributes and expert opinions, in stimulating electronic word of mouth. We also examine the roles of different typ...

Aim/purpose – The main objective of this research is to investigate the relationship between service quality and customer loyalty moderating effect positive word- -of-mouth on in hospitality sector, North Central Nigeria. Design/methodology/approach adopted a quantitative technique. Data were collected through survey technique Statistical Package for Social Science (SPSS) version 25.0 was used ...