Airport planning is shifting from the traditional pattern driven by long-term point forecasts, high standards, and established clients to that of recognizing great forecast uncertainty, many standards and changeable clients. This is a consequence of economic deregulation of aviation and the rise of lowcost airlines. Low-cost airlines are becoming significant factors in airport planning. Their r...

Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensi...

With most major airlines operating a hub-and-spoke system and partnering with other airlines to offer code share flights, more and more passengers are required to make at least one connection before reaching their final destination. These trends in the airline industry have increased the percentage of transfer passengers. In order to minimize the number of missed connections and offer customers...

Airline networks may be interpreted as structures that express strategic choices made by airlines to serve or not to serve given airports. Research into network strategies of airlines in the past has focused on economies (of density) and market power. More recent research focuses on managerial decisions related to capacity choices, such as the frequency or scheduling of flights, which are relat...

The impacts of product-harm crises on other firms in the same category are complex considering the combined spillover and customer encroachment effects. With responding to both effects, non-focal companies may adjust their social media strategies to attenuate the negative influence from product-harm crises and to exploit the benefit from their competitor’s misfortune. Using daily social media a...

[T]he Chinese government warned it might impose punitive tariffs and the China Air Transport Association went even further and suggested that Beijing should threaten to reduce future purchases of Airbus aircraft, Russia threatened to hike overflight charges for European airlines flying to and from Asian destinations, and India threatened to levy a retaliatory tax on European airlines operating ...

Frequent flier plans (FFPs) -operated by almost all of the world’s major airlines -have become the most famous, and probably the most valuable, customer loyalty programs in the world. In addition, plans created on the FFP model are now offered by sellers in a number of other industries such as hotels, car rental agencies and credit cards. In this paper we present a theory of FFPs that models th...