In the emergence of transformative global economy, information system has became a necessity in businesses to obtain organizations operational excellence, adaptation to new business models, improved decision making and providing exceptional customer service, and eventual competitive advantage of the enterprise setting while keeping business alliances. This paper presents sectors of economy serv...

4 The rise of the app economy changed the software-based service industry radically over the past 5 five years, leaving only very few winners in the so-called “platform war”. Platform literature 6 shows that a platform provider needs to control the use and evolution of the platform and its 7 ecosystem to be innovative and sustainable. Although, control is an important factor for 8 innovation, t...

Knowledge and IT inputs to other industrial production have become more important as a key factor for the competitiveness of national and regional economies, such as knowledge economies in smart cities. Knowledge and IT industries lead the industrial innovation and technical (r)evolution through low cost, high efficiency in production, and by creating a new value chain and new production path c...

In order to support emerging network businesses, such as Voice-over-IP (VoIP), virtual learning, video conferencing, and telemedicine, the Internet has to provide classes of service that are better than traditional ‘best-effort’ service. In computer networks, Quality of Service (QoS) is defined as the mechanisms that allow differentiation of network services based on their unique service requir...

Ramiller, N. C., Davidson, E., Wagner, E. L., and Sawyer, S., 2008, in IFIP International Federation for Information Processing, Volume 267, Information Technology in the Service Economy: Challenges and Possibilities for the 21 Century, eds. Barrett, M., Davidson, E., Middleton, C., and DeGross, J. (Boston: Springer), pp. 343-348. 25 TURNING PRODUCTS INTO SERVICES AND SERVICES INTO PRODUCTS: Co...

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this paper proposes a structural model for the analysis of correlation between knowledge economy index and sustainable development across the world. an analytical model is devised for investigation of the role of the major factors in the process of development. the proposed structural model is calibrated using statistical data from the world bank, and the united nations for national economies a...

This article provides the foundations for the new field of research coined Service Networks research. Understanding what factors explain the structure and dynamics of global service networks may lead to a more efficient and balanced society and economy. The concept of service network is formally represented as a business structure made up of services systems which are nodes connected by one or ...

In this chapter, a Semantic Web services-based knowledge management framework that enables holistic knowledge management in organizations is presented. As the economy is becoming one single global marketplace, where the best offer wins, organizations have to search for competitive advantage within themselves. With the growing awareness that key potentials of an organization lie within its peopl...

In this paper, we propose a method for developing service based product platforms to generate economical and feasible design strategies for a product family and evaluate design feasibility within dynamic market environments. We will model design strategies for a product family as a market economy where product family platform configurations are generated through market segments based on service...