We introduce the architecture, object model, components, and protocols of a management overlay for federated service management, called Web Services Management Network (WSMN). WSMN targets management of web services that interact across administrative domains, and therefore typically involves multiple stakeholders (examples are business-to-business, service provider interconnections, help desks...

Wireless access networks have become common in public facilities such as airports, hotels, cafés and restaurants. By providing wireless local area network (WLAN) access facility owners can attract new customers and create added-value for their core services. These facilities are often called hotspots. Hotspot owner can provide an open network access free of charge and thus create added-value fo...

The purpose of this study was to develop the yet limited empirical knowledge on the intensity of customer interaction and on specific customer roles in service innovation processes. An empirical study of twelve (12) business service innovation projects was conducted in cleaning and security, financial, and ICT services. Overall, direct customer interaction in service development can be characte...

The Veterans Health Affairs (VHA) branch of the Department of Veterans Affairs has undertaken an Enterprise Reference Terminology (ERT). VHA, arguably the largest integrated healthcare provider in the United States, has completely computerized virtually all clinical transactions, including physician orders and documentation. The VA is now integrating its clinical records across hundreds of site...

Contract monitoring is carried out to ensure the Quality of Services (QoS) attributes and levels specified in an electronic contract throughout a business process enactment. This paper proposes an approach to improve QoS monitoring based on the aspect-oriented paradigm. Monitoring concerns are encapsulated into aspects to be executed when specific process points are reached. Differently from ot...

We introduce the architecture, object model, components, and protocols of a management overlay for federated service management, called Web Services Management Network (WSMN). WSMN targets management of web services that interact across administrative domains, and therefore typically involves multiple stakeholders (examples are business-to-business, service provider interconnections, help desks...

This paper describes how a startup business process outsourcing (BPO) provider named Liberty Source helped a large U.S.-based client reshore business services from an established Indian BPO provider. Founded in 2014, Liberty Source is a for-profit firm that provides a competitive alternative to offshoring while fulfilling its social mission to launch and sustain the careers of U.S. military spo...

Incumbent content providers such as newspapers experience radical changes in their business environment. Digital platforms are becoming increasingly important to innovate digital media services and business. The generativity of digital platforms afforded by digital technology offers new opportunities, but also new challenges. Digital platforms exist in an ecosystem of complex networks of actors...

The recent increase in the volatility of E-business environments and the increasing need for enterprise to participate in business webs, have forced enterprises to contemplate outsourcing key business services to Application Service Providers (ASPs) -entities that deploy, host, and manage access to applications delivered over networks on a subscription basis. In this paper, we hypothesize that ...

Web services technology is emerging as a promising infrastructure to support loosely coupled, Internet-based applications that are distributed, heterogeneous and dynamic. It provides a standards-based, process-centric framework for achieving the sharing of distributed heterogeneous applications. While Web services technology provides a promising foundation for developing distributed application...