Can the slowdown in total factor productivity (TFP) that we have experienced since the mid-seventies be ascribed to the increasing importance of services, or do we instead observe an improvement of productivity in the service sectors by way of learning-by-doing or specialization? We feel that such questions are best answered within a general equilibrium analysis of the whole economy, i.e. a str...

Modern organizations are investing heavily in information technology (IT) with the objective of increasing overall profitability and the productivity of their knowledge workers. Yet, it is Lynda Applegate was the accepting senior editor for this paper. An earlier version of this paper was presented at the Americas Conference onInformation Systems in 1996. often claimed that the actual benefits ...

Over the past decade, the relationship between IT and performance has been one of the most actively researched topics in MIS. Since Robert Solow quipped that “You can see the computer age everywhere but in the productivity statistics,” over 50 empirical studies have investigated IT’s impacts on productivity and performance. These studies have been motivated by the economic paradox implicit in S...

In this paper, we argue that the "Psychophysiological Perspective" has a valuable contribution to make to our understanding of the impact of new technology on individual and organizational performance. In essence,'.the psychophysiological perspective views the human agent as a "multi-component, multi-modal system" made up of interacting physiological, behavioral and experiential subsystems (Gal...