İşletmelerin küresel ekonomik rekabet ortamında faaliyetlerini gerçekleştirmesi, işletmelerin bilgi teknolojilerine dayalı mal ve hizmet üretim süreçleri oluşturmalarını zorunlu hale getirmektedir. Artan teknoloji kullanımı karşısında gerçekleştirilen faaliyetlere ait alt işlem süreçlerinin kontrol altına alınması yönetilmesi iç sistemlerine kritik bir rol yüklemektedir. Daha fazla sürecin veri...

The paper describes a methodology and a software system that support a particular form of learning (to learn) processes, namely Continuous Improvement (CI) processes. Continuous Improvement is the planned, organised and systematic process of ongoing, incremental and company-wide change of existing practices aimed at improving company performance (Boer et al.). Full-blown CI includes both vertic...

Continuous improvement is a well known method for improving an organization step by step. This paper shows that with computer support even an improvement process can be improved. It presents a long-term study of GSS use in the Hohenheim Computer Aided Team (CATearn) room. Over two years the authors observed a natural group performing a continuous improvement process to improve their own work. T...

All Authors contributed equally; they appear in alphabetical order. Abstract Continuous improvement is a well known method for improving an organization step by step. This paper shows that with computer support even an improvement process can be improved. It presents a long-term study of GSS use in the Hohenheim Computer Aided Team (CATeam) room. Over two years the authors observed a natural gr...

Business Process Management (BPM) is being rapidly adopted by organizations wanting to focus on their business processes as key elements for controlling and improving the way they perform their business. The realization of business processes by services also helps in the improvement of their implementation, by decoupling the definition level from the technical one. In this article we present an...

A fundamental problem in the software engineering community is how to achieve a state of continuous improvement. Over the last ten years a number of studies have been made concerning various tools, methods and software process improvement project life-cycle models, but the problem persists and in many cases the software process improvement program dies off within a