We extend critical success factors (CSF) methodology to facilitate participation by many people within and around the organization for information systems planning. The resulting new methodology, called “critical success chains (CSC),” extends CSF to explicitly model the relationships between IS attributes, CSF, and organizational goals. Its use is expected to help managers to (1) consider a wi...

The paper explores the critical factors of the implementation of e-learning in higher institutions from the EU perspective, by comparing e-learning in two cultural contexts: the UK and Taiwan. The study employs qualitative methods to illustrate the e-learning implementation panorama, by interviewing top management groups, leaders and strategic planners, hardware and software experts, instructio...

A lot of ERP implementations are failure, because organizations which bought ERP systems thought that this was all what they should do. But failure cases of ERP implementation showed, that organizations have to do extensive work on implementation. Because of that, organizations have to create conditions, in which they can implement chosen solution in expected time, scope and evaluated costs. Th...

Data warehouse (DW) and business intelligence (BI) systems are among the most important IT-based systems in organizations. The decisions made using these systems can fundamentally affect an organization’s nature and performance. This paper reports the results of a case study that investigated the nature of DW/BI development. The theory lens used to frame and analyse the research was critical su...

This research aims to develop a causal loop model using a Critical Success Factors (CSF) approach to investigate the organisational and IT project management issues concerning the planning and adoption of inter-organisational IT systems. The researchers adopted an interpretive research approach utilising template analysis. Categories were initially derived from a review of the literature based ...

Shared services have been embraced by the private, and increasingly, the public sectors. Yet implementation has often proved to be difficult and the factors which are critical to success are not yet well understood. In this paper existing research in the area of critical success factors (CSFs) is examined and it is suggested that that research actually covers two distinct phenomena. One approac...