Renewable energy policies, such as the Renewable Portfolio Standard, arising from increasing environmental concerns have set very ambitious targets for wind power penetration in electric power systems throughout the world. In many cases, the geographical locations with good wind resources are not close to the main load centers. It becomes extremely important to assess adequate transmission faci...

The purpose of this article is to introduce the so-called Reliability based Customer Satisfaction Evaluation Method that is founded upon the evaluator functions using the approach of logistic-type evaluation. The scorecard based customer satisfaction measurement methods, which are widely used at Electronics Manufacturing Services (EMS) provider companies, were studied to draw conclusions on the...

This article establishes a rating system for supplier’s performance from the orientation of customer satisfaction by objective-orientation driving. Its purpose is to provide a methodology of “how to integrate the capabilities between supplier and manufacturer, and to apply different strategies under the needs of quality improvements”. This study is undertaken to specify the interaction and mutu...

The purpose of this study is to empirically examine the relationship between service quality and customer satisfaction in Vietnamese hotels, survey questionnaire was constructed with 23 service quality items covering 5 service quality dimensions based on SERVQUAL model. Data were collected from 432 guests of 33 three-star hotels in Vietnam in 2013. Analysis results indicate that Reliability, Re...

Sectionalizing switches (SSs) and tie lines play essential roles in reducing the duration of customer interruptions electricity distribution networks. The effectiveness such assets is strongly influenced by their placement grid. Operation SSs also inherently interdependent. Due to structural complexities regarding mathematical modeling dependencies, optimization planning operation has typically...

This paper develops and investigates a framework for the assessment of customer involvement in the service design process of result oriented product-service systems in order to improve the service offering in a business-to-business (B2B) context. The framework comprises five main criteria and fifteen sub-criteria that contribute to customer involvement in a hierarchy using a maturity grid to hi...

modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. indisputably, knowledge management (km) plays a key role in the success of customer relationship management (crm). in this regard, customer knowledge management (ckm) is a newly developed concept that ...

Marketing establishes a communication network between producers and consumers. Nowadays, marketing approach is customer-focused and products are directly oriented to meet customer needs. Marketing, which is a long process, needs organization and management. Therefore strategic marketing planning becomes more and more important in today’s competitive conditions. Main focus of this paper is to ev...

in order to understand what educational planning means, it is necessary to understand what is meant by planning and what a plan is. it is from this level that we will go into the explanation of educational planning in urban planning and architecture. the finding of research shows fundamental discourse that has been surveyed in this paper. character of educational planning in urban studies concl...