Product reviews possess critical information regarding customers’ concerns and their experience with the product. Such information is considered essential to firms’ business intelligence which can be utilized for the purpose of conceptual design, personalization, product recommendation, better customer understanding, and finally attract more loyal customers. Previous studies of deriving useful ...

Consumer feedbacks have been widely used for product improvement. These consumer reviews reveal customer sentiments (e.g., like/dislike, fulfilled/unfulfilled etc.) about products and the degree of sentiments as well. These reviews are good sources to gauge customer feelings, which are important to make essential business decisions. In this research, we analyzed textual movie reviews semi-autom...

Due to flourish of the Web 2.0, web opinion sources are rapidly emerging containing precious information useful for both customers and manufactures. Recently, feature based opinion mining techniques are gaining momentum in which customer reviews are processed automatically for mining product features and user opinions expressed over them. However, customer reviews may contain both opinionated a...

Selling the product through Web has become more popular because of online shopping. This enables merchants to sell their products through Web and expects the customer to express their opinion through online about the product which they have purchased. Due to this we find number of customer reviews on a particular product, it varies from hundreds to thousands, for some product it is more than th...

E-commerce websites have millions of product and billions of the reviews given by users on the products. The reviews are given by authentic and fake reviewers. If the customer read some reviews among them to check the quality of the product, he/she may get confuse. If customer gets bad quality product it get hearted and the image of the E-commerce site degrades. Another problem here is that the...

Managerial responses to online customer reviews not only affect customers who receive the responses but may also influence subsequent customers who observe the responses. This externality arises because of the public nature of online interactions. However, prior studies were mainly in offline settings where such externality rarely exists. In this study, we assess the magnitude of such externali...

The proliferation of interactivity between Web content producers and consumers underscores the development of the Internet in recent years. In particular, customer reviews posted on the Web have grown significantly. Because customers represent the primary stakeholder group of a company, understanding customers’ concerns expressed in these reviews could help marketers and business analysts to id...

The continuous changes in customer requirements as well as the ever-increasing market-driven demand of innovation makes automotive software projects success strongly dependent on the customer-supplier communication and co-operation all along the software life cycle. Joint reviews and software process assessments (principally performed according to the Automotive SPICE model) are popular means u...