Many companies have fared badly in service due to COVID-19 restrictions and changes the lifestyle around United States. Consumers within States are potentially faced with interruptions inability resolve issues for services that necessary daily life this is exacerbated by many Americans working from home during pandemic. The purpose of research analyze public opinion living these via social medi...

Advanced information systems present a key enabling technology for innovative customer-oriented services by the utility industry. Real-time and two-way electronic information exchange with the customer over the power grid and other media is now possible. This provides the baseline for a host of new customer services, provided proper advantage is taken of a variety of recent advances in informat...

Cloud Computing customers are looking for the best utility for their money. Research shows that functional aspects are considered more important than service prices in customer buying decisions. Choosing the best service provider might be complicated since each provider may sell three kinds of services organized in three layers: SaaS (Software as a service), PaaS (Platform as a service) and Iaa...

A logistics customer service model is a critical competitive advantage that enhances both customer satisfaction and firm performance. Researchers have developed several models for assessing customer requirements, measuring product performance, and positioning products. However, handling customers’ linguistic preferences and uncertain product attributes remain significant and unresolved problems...

Outbound logistics is one of the prime business functions that are pillars in customer value delivery. In this study investigation sought to determine influence outbound on economic utility: form utility, place time and possession utility. A Sample 300 respondents was surveyed from residents Bindura urban area using convenience sampling method. ANOVA Tukey’s HSD post hoc multiple comparisons te...

In this paper, we address the problem of identifying relevant product aspects in a collection of online customer reviews. Being able to detect such aspects represents an important subtask of aspect-based review mining systems, which aim at automatically generating structured summaries of customer opinions. We cast the task as a terminology extraction problem and examine the utility of varying t...

Abstract: We study the Nash equilibrium behavior of customers in a discrete-time single-server queue under multiple vacation policy or single vacation policy. Every arriving customer either joins the queue or balks based on his or her service utility. Using a Quasi-Birth-Death Processes (QBD) model, we obtain the stationary distribution of the queue length via the Matrix-Geometric Solution meth...

• λ = arrival rate of potential customers • μ = service rate • W = waiting time in queue • θ = customer-type parameter, indicating the importance of time, θ ∈ [0, 1] • H = cumulative distribution function of θ, assumed continuous on [0, 1], with density h • c(w) = basic cost to wait time w, a positive, increasing, unbounded, continuous function • r = reward to the customer for receiving service...

The decision of which servers to dispatch to which customers is an important aspect of serverto-customer systems. Such decisions are complicated when servers have different operating characteristics, customers are prioritized, and there are errors in assessing customer priorities. In this paper, we formulate a model for determining how to optimally dispatch distinguishable servers to prioritize...