Crisis incidents occur in both business and public domains. This article focuses on non-routine incidents and explores uses of technologies for supporting crisis management tasks. A Crisis Incident Spiral of Decision Support helps identify useful decision support and information technologies. Additionally, a Crisis Incident Process/Decision Support Matrix categorizes processes of crisis plannin...

In this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. Customer satisfaction and quality management has become a strategic issue for companies in the new millennium. Quality Function Deployment (QFD) lit-erature suggests that building up the House of Quality (HoQ) is not a difficult ta...

A target-based MADM method covers beneficial and non-beneficial attributes besides target values for some attributes. Such techniques are considered as the comprehensive forms of MADM approaches. Target-based MADM methods can also be used in traditional decision-making problems in which beneficial and non-beneficial attributes only exist. In many practical selection problems, some attributes ha...

in this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. customer satisfaction and quality management has become a strategic issue for companies in the new millennium. quality function deployment (qfd) lit-erature suggests that building up the house of quality (hoq) is not a difficult ta...

one of the most important requirements of developing appropriate strategies for international marketing is correct identification of target markets. using quantitative techniques and decision making skills will lead to better results regarding the evaluation of marketing strategies. in this study, first we have used internal factor evaluation (ife) matrix for recognizing and comparing strengths...

Weight aggregation is the key process to solve a multiple-attribute group decision-making (MAGDM) problem. This paper is trying to propose a possible approach to objectivize subjective information and to aggregate information from attribute values themselves and decision-makers’ judgment. An MAGDM problem without information about decision-makers’ and attributes’ weight is considered. In order ...

multi-criteria evaluation methods (mcem) have been widely used in the scientific arena as well as in urban and regional planning. the analytic network process (anp) is one the mcem that includes relevant tangible as well as intangible criteria and sub-criteria. it allows for a more complex relationship among the decision levels and attributes, as it does not require a strict hierarchical struct...

This paper proposes a procedure for categorizing human’s opinions in circumstances of group decision-making. Fuzzy similarity relation is utilized for categorizing opinion matrix whose each element is derived from the difference between two evaluation vectors. Those vectors are obtained from various opinions of decision-makers and the difference of the two is well expressed by the sigmoid funct...