We explore the effect of consumer education on the likelihood of increasing the behavioural intention to use e-government services in Lebanon in the context of initial learning experience. E-government refers to the use of information and communication technology to improve public administration. The adoption of e-government systems by end users has remained below expectations and the efforts o...

The extant literature on management of e-Government projects discusses success factors in detail. However, it is observed that the contingency aspects of management of these projects have not been given sufficient attention. The classification of e-Government projects based on specific project attributes is an area where the current understanding is rather inadequate. The relationship between c...

In recent years, a number of developing countries have launched e-government programs, and several development agencies and governments have identified e-government implementation as a key policy priority. Driven by the success of a few projects in improving delivery of services to citizens and businesses, an increasing number of governments are making ICT investments in the public sector. Whil...

E-government service delivery performance has been discussed in literature as a way governments use information technologies (IT) to deliver valuable services to their citizens at a lower cost. This article examines the effectiveness of Web site-supported Balanced Scorecard’s four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-gov...

This paper contributes to the issue of mGovernment implementations by exploring the government’s policy on ICT and e-Government in Saudi Arabia, and sheds light on the role of mGovernment applications for enhancing information and service delivery to citizens. This also describes the results of a survey on the available mGovernment applications, and provides an overall evaluation of them in Sau...

Governments are moving towards ushering in an age of electronic governance or e-governance. However, they are facing the problem of investing in solutions that do not integrate with the rest of the systems or are not scalable and robust. This paper attempts to introduce the concept of middleware and technology standards as a tool to develop integrable, scalable and robust e-governance solutions...

Electronic Government (e-government) is a rapidly growing field that gets increasing attention from practitioners and researchers around the world. This attention comes from various disciplines, including public administration, information systems, computer science, political science and organisation research. Over the last decade the field has been maturing, with its own research programs, ded...

The Italian National Centre for Information Technology in Public Administration (CNIPA) introduced the concept of Local Alliances for Innovation (ALI) as the tool for the inclusion of small municipalities in the spread of E-Government in Italy. Based on the CNIPA’s definition, the paper discusses the concept of ALI as an organizational model that can be resorted to in order to reduce the admini...

Today most governments across the globe encourage initiating contact through the Internet to provide citizens with more convenient and accessible public services. This channel is known as government-to-citizen electronic government application (G2C e-government). Although studies in e-government are increasing in number, related models offered in the academic literature are mainly conceptual; w...